FAQs

Here you will find important information if you have any questions. If you can't find the answer to your specific question here, please feel free to contact us directly.

Why do we need a unique e-mail address?

A unique e-mail address is the key to your personal data, which we have been authorized to use until today.

How do I get an initial appointment with the dermatologist at the Study Center?

Our service team will contact your directly after your registration and your interest in participating in studies at our Study Center.

What do I do if I have questions about deleting my account?

If you are unsure about deleting your data, please contact our service team +49 40 4909 5600 / Mo-Fr 08:00 a.m. –06:00 p.m.

How do I register as a study participant?

You cannot register for a specific study. However, you are welcome to express your interest in a study call. We will then be happy to check whether you are suitable for the study.

What determines whether I am suitable for participation in a study?

Many criteria play a role here: individual skin type, skin condition, state of health, age, gender, e.g. shaving foam for men, and finally your personal availability and commitment to participate.

When can I expect the allowance?

In your invitation letter / info sheet the period of the study is described. Please anticipate that about 4 weeks after the end of the study your allowance is paid out.
 

 

We hope that the FAQs will help you.

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